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Platform Operations Manager


Centurion Consulting Group

Platform Operations Manager
Washington, DC
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Platform Operations Manager Washington, DC

We are looking to hire a Sr. Platform Operations Manager for a hybrid role in Washington, DC.

The Sr. Platform Operations Manager is responsible for daily operations and product development the content delivery platform for the organization. This position:

  • Manages new website development to meet the needs of Marketing, Editorial and Product Development teams.
  • Oversees a team of Web Developers who are responsible for the daily maintenance and upkeep of the navigation and marketing content of the digital delivery platform.
  • Works closely with UI/UX and Analytics functions of the Digital Strategy team to define requirements for projects.
  • Is the in-house expert on the capabilities and configuration options of the content management system which runs the digital delivery platform (Literatum).
  • Coordinates tier 2 support for internal and external platform users.

Position Accountabilities:

  • Manages a team of four Web Developer Associates who design, develop, test and deploy small to medium enhancements to the platform. The team also provides troubleshooting for operational issues.
  • Provides leadership, administrative oversight and guidance for the team, including personal development coaching and performance feedback.
  • Maintains a queue of maintenance and change requests for the platform.
  • Facilitates requirements definition and project planning for the team. Oversees delivery of the team’s projects, including transition to operations.
  • Participates in the development of prototypes or other models to assess proposed products and system changes.
  • Maintains a deep understanding of platform capabilities and acts as a liaison to product development teams during project initiation.
  • Maintains a familiarity with the current state of the business architecture including capabilities, organizational structure, and high-level supporting technology.
  • Maintains contact with teams across ACS Publications to support their timely operations.
  • Communicates system/service interruptions and provides timely updates to keep stakeholders informed.
  • Creates and maintains a document repository to facilitate platform configuration and support activities.
  • Acts as a central point of contact and owner within the Digital Strategy team for launching new journals & publications.

Position Requirements:

  • BA or BS, with emphasis in information systems, web design and/or development, library science.
  • 10+ years of experience in an online content development environment.
  • 5+ years of management experience.
  • Project management experience.
  • Experience in library or publishing environment preferred.
  • Experience with Atlassian tools (specifically Jira and Confluence), and ServiceNow is a plus.
  • Strong understanding of best practices in user interface design.
  • Strong understanding of information architecture and content management principles.
  • Ability to translate business goals into functional requirements for technical teams.
  • A technical/problem solving mind-set.
  • Strong working knowledge of standards, programing languages and formats including HTML, JavaScript, CSS, XML, JSON and WCAG.
  • Excellent written and oral communication skills.
  • Able to manage multiple time-sensitive projects simultaneously.


This position will be primarily based in the Washington D.C. (or applicable) office. Employees work a hybrid work schedule, consisting of working onsite, three days per week. Employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. We offer relocation assistance, if applicable.

Position Details:  

Clearance: N/A

US Citizenship or authorization to work in the US required

Travel: < 10% (CONUS) 

Centurion Consulting Group, LLC is an Equal Opportunity EmployerEOE M/F/D/V

No third parties or subcontractors

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