Centurion Consulting Group
Platform Operations Manager
Washington, DC
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Platform Operations Manager Washington, DC
We are looking to hire a Sr. Platform Operations Manager for a hybrid role in Washington, DC.
The Sr. Platform Operations Manager is responsible for daily operations and product development the content delivery platform for the organization. This position:
- Manages new website development to meet the needs of Marketing, Editorial and Product Development teams.
- Oversees a team of Web Developers who are responsible for the daily maintenance and upkeep of the navigation and marketing content of the digital delivery platform.
- Works closely with UI/UX and Analytics functions of the Digital Strategy team to define requirements for projects.
- Is the in-house expert on the capabilities and configuration options of the content management system which runs the digital delivery platform (Literatum).
- Coordinates tier 2 support for internal and external platform users.
Position Accountabilities:
- Manages a team of four Web Developer Associates who design, develop, test and deploy small to medium enhancements to the platform. The team also provides troubleshooting for operational issues.
- Provides leadership, administrative oversight and guidance for the team, including personal development coaching and performance feedback.
- Maintains a queue of maintenance and change requests for the platform.
- Facilitates requirements definition and project planning for the team. Oversees delivery of the team’s projects, including transition to operations.
- Participates in the development of prototypes or other models to assess proposed products and system changes.
- Maintains a deep understanding of platform capabilities and acts as a liaison to product development teams during project initiation.
- Maintains a familiarity with the current state of the business architecture including capabilities, organizational structure, and high-level supporting technology.
- Maintains contact with teams across ACS Publications to support their timely operations.
- Communicates system/service interruptions and provides timely updates to keep stakeholders informed.
- Creates and maintains a document repository to facilitate platform configuration and support activities.
- Acts as a central point of contact and owner within the Digital Strategy team for launching new journals & publications.
Position Requirements:
- BA or BS, with emphasis in information systems, web design and/or development, library science.
- 10+ years of experience in an online content development environment.
- 5+ years of management experience.
- Project management experience.
- Experience in library or publishing environment preferred.
- Experience with Atlassian tools (specifically Jira and Confluence), and ServiceNow is a plus.
- Strong understanding of best practices in user interface design.
- Strong understanding of information architecture and content management principles.
- Ability to translate business goals into functional requirements for technical teams.
- A technical/problem solving mind-set.
- Strong working knowledge of standards, programing languages and formats including HTML, JavaScript, CSS, XML, JSON and WCAG.
- Excellent written and oral communication skills.
- Able to manage multiple time-sensitive projects simultaneously.
Schedule:
This position will be primarily based in the Washington D.C. (or applicable) office. Employees work a hybrid work schedule, consisting of working onsite, three days per week. Employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. We offer relocation assistance, if applicable.
Position Details:
Clearance: N/A
US Citizenship or authorization to work in the US required
Travel: < 10% (CONUS)
Centurion Consulting Group, LLC is an Equal Opportunity EmployerEOE M/F/D/V
No third parties or subcontractors