Strategic Staffing Solutions
Senior Customer Service Representative
Concord, CA 94520
Title: Customer Service Associate
Location: Concord, CA (On-Site)
Duration: 6+ Months (potential extension/conversion to FTE)
This position is with our lead banking client! This position will be worked on a W-2 contract for 6 months in duration with a potential (not guarantee) conversion to full-time employment.
- Provide support to internal and external customers in account management, operations, documentation, and technical support.
- Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact.
- Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements.
- Act as a primary support person for the customer and internal partners supporting customer services.
- Provide information to managers as well as internal and external customers to resolve customer issues.
- 1+ year of Customer Service, Financial Services or Contact Center experience, or equivalent
Job ID: JOB-221470
Publish Date: 13 Mar 2023