Gravity IT Resourcing
Telecom Engineer
Knoxville, Tennessee
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Position: Telecom Engineer
Type: Contract (Remote)
Duration: Through December 31, 2024
Overview: We are seeking a skilled Telecom Engineer with expertise in migrating call center solutions to Genesys Cloud. This is a remote contract position scheduled to last through the end of the year. The ideal candidate will have a strong background in transitioning from on-premises call center systems to cloud-based solutions, specifically Genesys Cloud, as well as experience in moving and testing automated call routes.
Key Responsibilities:
- Lead the migration of existing on-prem call center solutions to the Genesys Cloud platform.
- Design, implement, and configure call flows and automated call routes within Genesys Cloud.
- Conduct thorough testing of call routes to ensure seamless functionality post-migration.
- Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
- Troubleshoot and resolve any issues that arise during the migration process.
- Document all processes, configurations, and changes made during the migration.
- Provide ongoing support and training to team members as needed.
Required Skills and Qualifications:
- Proven experience migrating from on-prem call center solutions to Genesys Cloud.
- Strong understanding of automated call routing and call flow design.
- Familiarity with telecom systems and call center technologies.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills to interact with stakeholders and team members effectively.
- Ability to work independently in a remote environment.
Preferred Qualifications:
- Certifications in Genesys Cloud or related telecom technologies.
- Experience with troubleshooting telecom systems and call routing issues.
- Background in project management or process improvement.