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Desktop Support: John’s Creek



Desktop Support: John’s Creek
Johns Creek, Georgia
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Certification/Licensure: Microsoft technology and/or CompTIA certification(s) preferred
Experience: A minimum of two (2) years of demonstrated relevant experience required; Relevant experience can include providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments Knowledge/Skills/Abilities: ? Basic understanding of technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras ? Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux ? Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk ? Working knowledge of PC/LAN application software including MS Office products and Internet Browsers (Internet Explorer, Chrome, Safari) ? Must be able to successfully manage multiple tasks, projects, and responsibilities ? Possesses excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated ? Ability to apply critical thinking skills in rendering solutions to various technical issues ? Ability to independently learn new technology and provide instruction to others ? Must be able to collaborate effectively with District and school personnel, the service desk, the general public, and work with diverse groups of people
Working Conditions: ? Often working on-site at a school or at a District administrative office
Physical Demands: ? Routine physical activity associated with normal office environment ? Lifting is required due to the nature of tasks (up to 50 lbs.)



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