MyKelly
Technical Support Specialist I
Allen, Texas
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Technical Support Specialist I ****ONSITE, ALLEN TEXAS****
Kelly Services top client is seeking a Technical Support Specialist I
Job Description/Responsibilities:
This Tier I Technical Support Representative would be supporting our MSI Video & Analytics team providing tech support to in car Dash and Body Camera and Evidence Management Software Division.
Type: Contract W2 PAY
Pay Range: $18.00-$25.00 p/h: $negotiable/hr.
Essential Functions/Required Job Qualifications:
Track and resolve issues
Interface with Tier 2 on customer issues and comments
Help Maintain online Knowledge Base
Provide Technical Assistance to Regional Sales Managers daily
Answer after hours calls from customers
Required Job Qualifications:
2-3+ years of experience in IT helpdesk and/or application support role.
Extensive Hardware, Software and Networking troubleshooting.
Experience with RAID technologies and Virtual Disks.
Experience with SQL Server queries and updates.
Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
Familiarity working with Azure Cloud and containers.
Strong working knowledge of Active Directory, DNS.
Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP. Strong working knowledge of various WIFI technologies and practices.
****PLEASE SUBMIT YOUR RESUME AND SOMEONE WILL CONTACT YOU FURTHER****
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