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Customer Service Advocate



Customer Service Advocate
Columbia, South Carolina
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Let’s figure out what’s next together.
If you ask us, this job looks great. Kelly® Professional & Industrial is looking for Customer Service Advocate I in Columbia, SC!

Schedule: During 4-6 weeks of training: Monday-Friday, 8am-4:30pm. After training/coaching is complete: Monday-Friday, 9:30am-6pm
This position will be eligible to work remotely after 90 days on assignment!
(Some overtime/weekends may be required)

Pay: $13.00/hr


  • Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
  • 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
  • Accurately documents inquiries.
  • 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, research and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • 5% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.


  • Excellent verbal and written communication skills.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment skills.
  • Strong customer service skills.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Other Tools: Basic computer operating skills. Standard office equipment.
  • Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
  • Work Environment: Typical office environment.


  • High School Diploma or equivalent
  • Associate Degree Preferred
  • 2 years-of customer service or call center experience.


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