Call Center Representative

Full Time

Professional Alternatives

Call Center Representative
Houston,
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Job ID#: 3758

Job Title: Call Center Representative
Location: Houston, TX
Salary: $16.50 / hour
 
Our client, a global food distribution company, is seeking an energetic and reliable Call Center Representative to join their call center team in Houston, TX. This person will be responsible for answering incoming client calls, resolving customer issues, and directing calls to the managerial team when necessary.
 
Job Description:
  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated
 
Qualifications:
  • High school diploma required
  • Strong computer skills
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Must be available to work some holidays and weekends
  • Strong problem-solving abilities
 
Additional Information:
  • State-of-the-art, onsite gym and wellness center available to all employees
  • Onsite food and beverage area available to employees
  • A beautiful, modern campus 
  • Encouraging work environment and supportive company culture
  • Business casual/casual work attire
  • Flexible hours/schedule
 
*Due to the high volume of applications we normally receive, we are not able to personally respond to all applicants. However, if you are selected to move forward in the process, you will be contacted soon regarding next steps.

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Tagged as: Call Center Representative Houston