Desktop Client Support Analyst II



Desktop Client Support Analyst II
Overland Park, Kansas

Immediate need for a Desktop Support Analyst II 

What you will be doing as a Desktop Support Analyst II: 

Operates IT help desk and Phone Support.  

Screens, refers and diagnoses complex, unique internal inquiries and work requests as they relate to maintenance of personal computers and related systems 

May prepare help desk incident reports and assist in hardware and software evaluation

Must be willing to work any shift between 7am and midnight, including weekends 

This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems 

 What you will bring to the table as a Desktop Support Analyst II: 

Experience in supporting desktop, application, network, operating system, and Microsoft Office applications 

Familiarity with Windows 7, 10, iPAD, iPhone and Android devices      

Proven ability to communicate (verbally, written) complex, technical information and decisions to a varied audience

Familiarity with the IT Service Manager Tool 

What you didn’t know about NextGen: 

Competitive salary 

Health, Dental and Vision Benefits 

Long-Term growth potential 

401k eligible after one year 

With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!  

NextGeners are Connectors. 

We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! 

NextGeners are Collaborators. 

You’ll be working with an award-winning company who gives you direct connections to hiring managers. Our services don’t stop at the standard recruiting process. We use our expertise to tailor your resume, help improve your interview skills, and provide ongoing career support. 

NextGeners give 24/7 Support. 

We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! 


Sponsorship is not available for this position.

NextGen is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.



RJ Hively

Tagged as: Desktop Client Support Analyst II Overland Park Kansas