Microsoft Dynamics (CRM) – Senior Associate

Full Time

The Brunswick Group

Microsoft Dynamics (CRM) – Senior Associate
Atlanta, Georgia
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Microsoft Dynamics (CRM) – Senior Associate
Atlanta, Georgia

Microsoft Dynamics (CRM) – Senior Associate Atlanta, Georgia

The Challenge:

Our client, a Fortune 500 Company is seeking a is looking for a Microsoft Dynamics Manager, who is responsible for working as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.

Duties and Responsibilities:

  • Pursue opportunities to develop existing and new skills outside of comfort zone.
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
  • Coach others and encourage them to take ownership of their development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm’s/client’s expectations.
  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Focus on building trusted relationships.
  • Uphold the firm’s code of ethics and business conduct.

Essential Skills and Requirements:

  • Minimum Degree Required: Bachelor Degree
  • Minimum Years of Experience: 3 year(s)
  • Required Knowledge and Skills: Microsoft Dynamics CRM; Agile Methodology; Testing
  • Working with Dynamic CRM new marketing app, portals, ADX portals and Azure DevOps;
  • Working with clients to create the future state processes and solution design;
  • Understanding requirements across Sales and Marketing modules of Dynamics CRM;
  • Architecting solutions and work with technical team on configuration, design and testing efforts;
  • Demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements;
  • Designing and driving configuration per requirements & solution design as well as facilitating workshops;
  • Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM;
  • Creating functional requirements documents, user stories, and other deliverables and working with client to obtain sign off;
  • Advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM and 3rd parties and customizations;
  • Working with Product Owners to decompose features into user stories;
  • Helping the team through the life cycle of a CRM implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases;
  • Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts); and,
  • Establishing the usability of the solution aligned to the client architecture guiding principles.

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