Strategic Lab Operations Manager
Boston, Massachusetts
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Responsibilities:

Drive projects in the growing lab network both domestically and internationally and covering new testing modalities such as wastewater, air monitoring, sequencing, etc.
Support and advise the team in responding to complex lab issues
Collaborate cross-functionally to support program needs in the delivery of lab services
Interface with lab partners, furthering our strong relationships and resolving issues, as needed; manage and own certain lab relationships
Manage lab processes, coordinate resources, and communicate needs to leadership
Assist with lab onboarding and new program set up: Establishing operations processes, facilitating method for data transfer between program and lab, creating manual processes as needed, providing virtual or onsite training for new partners.
Facilitating operational program changes, and assisting with implementing new processes and technologies with a lab
Own day to day operations of one or more key processes (biobanking, etc.)
Understand costs related to vendor services and conduct cost analyses to understand and manage the contribution of lab costs to the overall program
Maintain and manage KPIs and use data to drive process improvement initiatives

Desired experience and capabilities:

Bachelor’s degree or higher, preferably in Biology or related field
5+ years work experience in operations, consulting, private equity; experience with lab operations is a plus
Comfortable traveling internationally or working in a global organization, particularly Middle East and Africa
Proven track record of project ownership and results orientation in a team setting
Ability to adapt to changing needs in an entrepreneurial environment – utility type player
Strong analytical skills, with an ability to develop fact-based and informed opinions
Excellent communication skills, emotional intelligence and an ability to work across organizational boundaries
Strong organizational skills and ability to multitask and direct the work of others

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Strategic Lab Operations Manager