Service Desk Technician



Service Desk Technician
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Ref: 23995

Service Desk Technician – Job Spec

I am currently recruiting a Service Desk Technician for a client based in Northwich. This is a permanent position and this role will be supporting the IT Service Desk Manager to apply required technical skills and knowledge related to specific areas of the business in order to enhance services.

Role Responsibilities:


  • Log service requests both incoming and outgoing onto bespoke application for monitoring and auditing of workload

· Point of contact for end-users in respect of service requests of issues with the IT services

· Provide 1st and 2nd line technical support to users adhering to company Service Level Agreements (SLA’s)

· Diagnose, troubleshoot and resolve issues submitted to the IT Service Desk

· Coordinate with team members in raising/handling service request and change requests ensuring efficient and timely resolution and delivery

· Coordinate efforts with Business Support and IT App Support in raising/handling service requests and change request ensuring efficient and timely resolution and delivery

  • Raise/escalate tickets with third party providers on issues related to data, voice and data network, packaged applications and bespoke IT applications and services


Experience and Skills Required:


  • Experience of working within a technical help desk/ 1+ years previous user support experience (preferable but not essential)

· Proficient in Microsoft Operating Systems and Office Applications

· Good communication skills

· Ability to work as part of a team in a busy environment

  • Customer focused


This role is offering a competitive basic and package, but more importantly our client is able offer a clear and constructive career path. For further details on the role, please contact Charlotte Bradshaw on [email protected]


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Tagged as: Service Desk Technician Northwich