Support Specialist

Direct Hire

M Force

Support Specialist
Knoxville, Tennessee
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Responsibilities:

Utilize our tools and various technologies to provide a variety of services to end-user clients
Provide Escalated Remote IT Support to End-Users on a day to day basis
Provide Escalated Onsite IT Support to End-Users on a day to day basis
Troubleshoot, Diagnose and Resolve IT Problems related to

Microsoft Windows Servers
Microsoft Office365 and related technologies
Microsoft Azure and Amazon Web Services
Routers, Switches, Firewalls, Access Points & Other Network Devices
VMWare & Citrix Server and Desktop Virtualization Technologies
Microsoft Windows10 Operating System
A variety of desktop applications such as Office, Adobe Acrobat, Quickbooks, etc
A variety of healthcare applications related to practice management and electronic medical records.

Communicate clearly and effectively in a written and oral fashion
Manage personal time effectively and keep up with tickets, time and notes related to work performed
Be available to be on 24/7 call on a rotation with other team members
Other tasks or duties as assigned or required

To be considered for this position you should have a history demonstrating:

Be self-initiating with a positive attitude and high level of confidence
Technical and relational discernment to manage complex situations
Highly customer-focused mindset
Effective communications verbally and written
The ability to prioritize and execute tasks with limited supervision

You will be measured by the following outcomes:

Maintain agreed number of tickets and tasks individually, and team wide, that are completed in a timely manner according to the company SLA.
Update customers, service coordinator and fellow team members who may be  involved with assigned tickets and tasks as needed and in accordance with company SLA.
Maintain a daily timesheet and records of your accomplished work.
Complete assigned technical certifications to ensure growth in technical proficiencies.
Maintaining individual and corporate Customer Happiness goals as defined.

You should have qualifications and/or experience as follows:

High school degree, Associates, Bachelors or Technical Degree Desired
2-5 Years IT Experience
Strong desktop operating system and applications knowledge
Strong understanding and experience with ALL Microsoft Windows Server & Application technologies
Strong understanding and experience with Microsoft Office365
Fundamental knowledge and understanding of networking technologies including TCPIP, Routing & Switching, Firewall Policy Management, Remote Access
Knowledge and some experience with Virtualization Technologies from Citrix and/or VMWare

The following qualities and traits should resonate with you:

Fun loving & Calm under pressure
Desire to serve others
Desire to ensure customers are happy
Desire to close loops and not leave “things undone”
Able to prioritize and sequence events logically
“Do the right thing” attitude
Attention to detail
Passion for learning
Accepts mentoring and leadership from senior team members.
Mentors more junior team members.

Bonus Points:

Background in IT Managed Services
Certifications: Microsoft, VMWare, Citrix, Cisco, Citrix, Fortinet, CompTIA
Associates or Bachelors in Computer Science or related field
Microsoft Windows Server, Active Directory and Exchange
Citrix and VMWare
Networking/Switching hardware
Firewall, EDR, MDR, SEIM, and other Security Technologies
Backup and Recovery software
EMR/EHR/Practice Management Experience

M Force Staffing is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. In addition to federal law requirements, M Force Staffing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. M Force Staffing is an E-Verify Employer

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Tagged as: Support Specialist Knoxville Tennessee