Beacon Hill Staffing Group
Sr. Desktop Support
Parsippany-Troy Hills, New Jersey
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Job Id: t-2015-pth_1675404073
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Skills/Requirements:
-Executive support is at the top- they need someone who has experience working C-Levels and has a sense of urgency/prioritization when a ticket comes in from them.
-Someone who is eager to learn more and grow
-Someone who takes initiative, who will walk the building during downtime and ask how everyone is doing
-active directory
– L2 & L3 support
– apple/mac and windows support
Description/Duties:
– This is a purely Sr. Desktop support role, but must be open to helping in other needs. Whether it’s for L3, conference setups, etc. Possible work with Network equipment, PBX systems and procurement of end user hardware and software.
-6-10 tickets per day, but prioritize the tickets on urgency and level.
-Supporting 1300 internal users
-They’ll be working with new employees to set up computers and then when people leave refreshing them.
-Must provide white-glove type of support to all levels of employees however must prioritize C-Level if they call in.
t-2015-pth_1675404073