vcfo Desktop Support Technician

Full Time


vcfo Desktop Support Technician
Austin, TX

vcfo Desktop Support Technician
Austin, TX

vcfo Desktop Support Technician Austin, TX

The Desktop Support Technician at vcfo is responsible for supporting all IT needs of internal staff. We are looking for someone who shares our passion for technology, enjoys building rapport with end-users, and can deliver a positive customer experience with each interaction. Along with supporting our teams, you will also collaborate with management to propose and deliver on new IT initiatives, keeping vcfo on the cutting edge of technology in our field.



  • Receive and respond to helpdesk requests from our employees
  • Prioritize requests based on level of urgency and impact to the user
  • Employee workstation troubleshooting, fixing, maintenance, and deployment
  • Printer troubleshooting and deployment
  • Perform general break/fix tasks
  • Hardware/Software installs and upgrades
  • Track user support requests using our Connectwise ticketing system
  • Basic networking support, LAN/WLAN
  • Office 365 suite support and Active Directory support
  • Maintain company documentation
  • Basic management of company Avaya phone system
  • Update and maintain documentation in IT Glue
  • Additional responsibilities as assigned or delegated from management
  • Collaborating with our third-party IT partner as necessary


  • 2-4 years’ experience in a help desk support position
  • Comfortable working with multiple devices and operating systems. Windows 7/8/10, macOS, iOS, and Android
  • Familiarity with cloud technologies
  • Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments
  • Effective interpersonal skills and relationship-building skills, strong customer service attitude


To learn more and apply for this position, visit our website at:

vcfo is an Equal Opportunity employer and encourages workplace diversity.

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