Innovative Outsourcing
Benefits Consultant
Dunwoody, GA
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Benefits Consultant Dunwoody GA
Our client, Strategic Benefit Advisors, located in Dunwoody, has engaged us to find a Pension Benefits Consultant for their growing company. The ideal candidate will be an energetic team player, have top notch customer service skills, and possess a high degree of attention to detail. If you’re looking to work in a friendly office environment where everyone supports one another, then this job is for you!
This position is in the office 5 days per week, 8:30-5:30pm.
Job Responsibilities
- Answering calls from pension participants in the plans of various companies
- Providing a high degree of personalized customer service to those participants
- Assisting the participants with their retirement process from initiation of retirement to beginning their payments
- Assisting participants with resolving issues with their data or in making changes to their data due to various life events
- Following up with participants and retirees to make sure any of their issues or changes are fully resolved and they are fully satisfied
- Preparing and mailing comprehensive packets to participants and retirees
- Reviewing and processing completed packets received back from participants
- Following up with participants for any missing information
- Performing tasks within a record keeping system necessary for the administration of pension plans
- Setting up pension payments for new retirees or making necessary changes to their payments
- Performing other tasks within the company to support other consulting projects for clients
Candidate Requirements
- Have exceptional customer service skills with previous experience in a service-oriented job
- Have good listening skills
- Enjoy talking to and assisting people including older individuals
- Accurately discern what participants are trying to convey
- Be detail oriented about data and financial information
- Have strong analytical and problem-solving skills
- Have good time management skills
- Desire to accurately execute and complete tasks in a timely manner
- Be a positive, energetic, self-motivated team player
- Be eager to learn
- Have good computer skills for Word and Excel at a minimum and quick to learn new software
- College degree a plus, but not required
- Previous pension plan administration is a plus, but not required
Compensation: Salary 50-55k-based upon relevant experience; a fantastic benefits package that can’t be beat; paid holidays; PTO.