Inceed
IT Support Specialist
Denver, Colorado
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Compensation: $25 – $35/ hour
Location: Denver, CO
IT Support Specialist
Inceed has partnered with a global food manufacturing company to help find a skilled IT Support Specialist to join their team!
In this role, you will be responsible for providing IT Support and service to all of the employees and business units of our client. You will apply advance IT systems knowledge to help troubleshoot hardware, software, and mobile phone issues. You will apply your customer service skills to assist end users in troubleshooting networking, printing, and other end-point peripheral issues via phone call, email, or desk-side support.
Responsibilities:
- Utilize Cherwell ticketing system
- Diagnose, respond and resolve customer incidents
- Prioritize incidents and escalate if needed
- Deliver timely solutions that prevent future recurring problems
- Ensure customer needs are met in a timely fashion
Required Qualifications & Experience:
- 2+ years of Experience
- Bachelor’s Degree in Computer Science, Information Systems, etc. or equivalent years of experience
- Experience with Windows
- Experience with O365 suite of Applications
- iOS and Android experience
- Experience with an enterprise ticketing system (preferably Cherwell)
Nice to Have Skills & Experience:
- Certifications (CompTIA, ITIL, etc.)
Perks & Benefits:
- 3 different medical health insurance plans, dental, and vision insurance
- Voluntary and Long-term disability insurance
- Paid Time Off, 401k, and Holiday Pay*
- Weekly direct deposit or pay card deposit
Other Information:
- 5 days a week onsite in Denver, CO
If you are interested in learning more about the IT Support Specialist opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.