O365 Specialist

O365 Specialist
Kansas City, MO
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O365 Specialist Kansas City, MO
Salary: 70 – 80 per Year

Locus is a nimble, experienced consulting team specializing in information security, cloud computing, networking, and infrastructure.  We have extensive experience delivering technology solutions in the Network, Cloud, and Security arenas to some of the largest companies in the world.  Candidates are treated like unique individuals, not a commodity, and our career experts are committed to understanding all aspects of a candidate’s wants and needs in order to find the best possible fit.

We are laser-focused on winning together and supporting both our internal team and clients alike for long-term shared success.  We take a full-service approach with our process, understanding our clients and candidates needs to find the right fit from a skillset and a cultural perspective. People are at the cornerstone of what we do, and we’d love to hear from you.

Locus is currently searching for a O365 Specialist for our client. This is a full time contract to hire role.

Responsibilities:

• Design, implement, manage, administer, and support Microsoft core technologies with a primary emphasis on Microsoft Office 365 including but not limited to:
  • Microsoft Exchange Online and Outlook
  • Microsoft Endpoint Manager (InTune)
  • Microsoft Forms
  • Microsoft OneDrive
  • Microsoft SharePoint
  • Microsoft Teams
  • Group Management
  • Online collaboration tools and techniques such as real-time document co-authoring
  • Microsoft Azure
• Develop and implement project plans to complete several O365 related projects resulting from the move from two legacy tenants to a new tenant. Projects include, but are not limited to:
  • Working with Okta resources to identify identities not in use that can be cleaned-up and licenses released
  • Identifying and clearing dependencies in legacy tenants to enable tenants to be decommissioned
• Driving change and innovation for Exchange/Office 365 operational solutions across company on a day-to-day basis
• Provide assistance to other staff in the development of practical solutions to difficult problems
• Providing advice to vendors when required and work with other support teams to ensure the successful delivery of O365 operations and support services
• Contributing to internal and external communications as they relate to O365 architecture, performance, capacity, and capabilities to support our business processes
• Providing and analyzing data for management reporting and metrics.
• Collaborate on developing and implementing policies for the use Exchange/O365 including documentation and training related to policies and procedures
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Ensuring appropriate availability of Exchange/O365 services including tracking and reporting of key metrics
• Technical ownership of the company Exchange/O365 infrastructure and application
• Collaborate closely with internal security to ensure compliance and security objectives are completed
• Conduct root cause analyses, identify appropriate solutions, and implement them
• Writing knowledgebase articles after resolving unique issues
• Stay current with Microsoft Exchange/O365 technology and other related technologies
• Mentor and coach team members as subject matter expert
• Responsible for resolving open incidents escalated to level two and three support – proactively monitor and address helpdesk tickets via the ticketing solution
• Provide after-hours and occasional weekend support for Infrastructure related maintenance, Priority 1 Incidents, and other emergencies
• Mentor and cross-train team members on existing and new O365 application servers and services
• Make recommendations when responding to IT management’s requests or observing opportunities for improvement including but not limited to:
  • cost savings from service efficiencies
  • operations automation, and
  • self-service solutions for stakeholders and end users

Qualifications:

• Expertise in Office 365 Exchange Online Administration, design, configuration and maintaining Microsoft Exchange servers 2016 or above
• Complete understanding of mail routing, transport rules, SMTP relay, power shell scripting, M365 Defender and threat protection policies
• Knowledge of Microsoft 365 Admin Center, License Management (VLSC), Integrated Apps deployment, and experience in O365 administration support
• MCSA / MCP Messaging Certification
• Experience with implementing Microsoft exchange enterprise deployment
• Power Shell Scripting experience
• Skills to document root cause analysis for ongoing knowledge base and process improvement. Leverage diagnostic tools and collaborate with vendor to find root cause and resolution of major incidents and problems. Partner with other team members on resolution of technical issues
• Ability to provide escalation support to the IT help desk support teams
• Strong experience in change and release practices for infrastructure delivery and support
• Exposure to technology, information, and application architecture domains
• Must have good organizational skills and the ability to follow-through on projects with minimal supervision
• Working knowledge of using Okta in conjunction with Exchange/O365
• Highly collaborative team player
• Complex problem-solving and analytical skills
• Excellent communication skills, both verbal and written; ability to condense complex information into simple language for the appropriate audience
• Must be willing to work onsite, as needed

Benefits: Locus offers medical, dental, vision, life, 401k, and paid time off to all full-time employees.

Locus is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex (including sexual orientation and gender identity), pregnancy, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

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