Beacon Hill Staffing Group
REMOTE IT Service Desk Analyst
Indianapolis, Indiana
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Job Id: TT20233-CPC_1675389842
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Required Skills:
Must have at least 1-2 years experience in an enterprise service desk or technical support call center environment that has high call volumes
Strong troubleshooting and analytical skills to be able to solve user problems quickly
Experience with Windows Registry, ini files, and Control Panel Settings
Experience with PC hardware troubleshooting and repair
Experience with TCP/IP, internet, LAN/WAN, wireless technology, and audio/video systems
Experience using a remote tool to troubleshoot user issues such as Bomgar, etc.
Must be able to demonstrate a huge passion and track record in customer service
Experience using a ticketing system to document user tickets
Experience troubleshooting and supporting Windows 10 operating system
Must be extremely motivated, possess “Go Getter” attitude, and be able to work a high sense of urgency and attention to detail
Experience supporting printer issues
Experience supporting MS Office Suite, MS Outlook and ideally Office365
Experience using Active Directory and ability to reset passwords, add/delete users as well as understand distribution lists and groups
Ability to learn quickly and demonstrate past experience supporting proprietary applications
Must be responsible, driven, trustworthy, reliable, and able to work effectively without in person managerial supervision
Must have strong verbal and written communication skills
Be proactive, mature and possess a strong sense of initiative
Flexibility in the hours they are available to work
Able to work EST time zone hours
Desired Skills:
Associates or Bachelors degree in information technology or related field strongly desired
Must know how to take a computer apart and put it back together and have experience with imaging, etc.
Experience supporting VDI technology such as Citrix
A+ Certification or Microsoft related certifications a plus
Experience working with ServiceNow
Experience supporting Macbooks is strongly desired
Experience supporting mobile devices or telecom related issues a plus
Experience supporting wireless connectivity issues strongly desired
Experience using a knowledge base and contributing to knowledge bases
Description of Role/Responsibilities:
Are you a technical support specialist, seeking an enterprise, technology driven employer, to where you can have the opportunity to support and work with a wide array of technologies, then this opportunity is for you! We are seeking a service desk analyst to join our team to provide outstanding customer service to over 5000 users across North America. These roles will be part of an enterprise service desk and field a wide variety of technical issues including but not limited to: Active Directory, Windows 10, MS Outlook/MS Office/O365, wireless connectivity, printer, pc hardware, VDI/thin client, proprietary application support, mobile, telecom and Macbook support. Service Desk Analysts should be reliable, trustworthy, be able to work in a fast paced, high volume environment without direct manager supervision day to day. This is an awesome company that offers great benefits and long term stability with great compensation.
TT20233-CPC_1675389842